Apologies for the inconvenience, but we are currently undergoing some maintenance and are unable to process online orders.
Please call our Customer Service team on 0345 209 7461 between 9am - 5pm Monday to Friday and 9am - 1pm Saturday, and they will be happy to process the order for you.

About Us

Providing quality care and support for your product

Product Care specialise in providing a quality care and support for your product with a dedicated delivery service, instruction manuals, cover, spare parts and our UK Customer call centre. We pride ourselves on delivering the best customer experience, from getting your new appliance delivered when you want it, through to offering expert advice and support on repairs or replacing your appliance if a fault were to develop.

Our friendly customer care team are available 8am-6pm Monday - Friday, and 9am - 1pm Saturdays, on the phone (0345 209 7461) or online live chat. Our instant online diagnostic tool and easy to download product manuals will give you hints and tips to make the most of your appliance. For peace of mind, Russell Hobbs also offer extended cover on selected appliances, so you can rest assured that we care for you and your product, every step of the way.

Appliance Delivery

At Product Care we understand the importance of delivering an appliance at the most convenient time for you. That’s why we offer next day delivery to all areas of the UK and let you choose a day that best suits you. Making sure there’s no waiting around, we have a fully qualified installation and removal team who will have your product ready to use on the day of delivery and can remove and recycle your old appliance. For information on spare parts delivery, see here.

Product Information, Manuals, Spare Parts and Extended Cover

Making sure that you can get all the information you need from the comfort of your own home, we provide product instruction manuals in an easy to read and download format, detailing the full specification of your product. For your peace of mind, Russell Hobbs offer extended cover on many of their products and have a range of spare parts to make your product feel like new again.

For advice on product specification, our customer care team are here to help. Having been trained by our in house technical and product sourcing team, they are product experts and able to help, advise or answer any questions about your product.

Customer Service and Troubleshooting

Our UK based customer care team are trained to provide the best service possible and have in-depth product knowledge. We have developed instant online product diagnostic tools, saving you time with advice on how to get the most out of your product. Our friendly customer care agents are available for further assistance on the phone (0345 209 7461, 8am-6pm Monday - Friday, and 9am - 1pm Saturdays) and with an online live chat. Whether you need tips on best practices for your appliances or support with a fault, we are here to give both you and your product exceptional care.